Shipping policy

Shipping Policy

*Last Updated: [August 20th 2026]*

At The Kozy Thread, we know that when you order something special for your little one, you want to know when it will arrive. We work hard to carefully prepare and ship every order with love.

1. Order Processing

Orders are typically processed within [1–3] business days after your order is placed.

Orders are not processed or shipped on U.S. federal holidays.

During launches, sales, holidays, or other high-volume periods, processing may take a little longer. If we anticipate a significant delay, we will do our best to communicate the updated timeframe.

2. Shipping Options

At checkout, available shipping methods and estimated delivery times will be displayed based on your shipping address and order.

Shipping times are estimates and are not guaranteed unless a specific guaranteed service is offered at checkout.

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout unless a free-shipping promotion applies.

From time to time, The Kozy Thread may offer free shipping promotions. Any applicable minimum purchase requirements or promotional terms will be clearly communicated at the time of the offer.

4. Preorders

Some products may be offered as preorders.

If you purchase a preorder, the estimated shipping timeframe will be clearly identified on the product page before purchase.

If your order contains both preorder and in-stock items, items will ship together when the preorder is ready.

5. Shipping Delays

Once a package has been handed to the carrier, delivery times are controlled by the carrier.

The Kozy Thread is not responsible for delays caused by circumstances outside our reasonable control, including:

* Severe weather
* Natural disasters
* Carrier disruptions
* Holidays or peak shipping periods
* Incorrect or incomplete addresses
* Customs delays
* Other unforeseen events

If your package appears significantly delayed, please contact us and we will do our best to assist.

6. Incorrect Shipping Addresses

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee that changes can be made after processing.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order.

7. Lost or Stolen Packages

Once tracking confirms that an order has been delivered to the address provided at checkout, The Kozy Thread is generally not responsible for packages that are subsequently lost or stolen.

If your tracking shows "delivered" but you cannot locate your package, we recommend checking with household members, neighbors, building management, and the shipping carrier.

Please contact us contact@thekozythread.com if you need assistance contacting the carrier or investigating the shipment.

8. International Shipping

** We currently ship within the United States only.**

9. Shipping Damage

If your package arrives visibly damaged, please photograph the package and its contents before discarding any packaging materials.

10. Questions About Your Order

If you have questions about the status of your order, please contact:

**The Kozy Thread**
Email: contact@thekozythread.com
Website: www.thekozythread.com

Please include your order number whenever possible.

Made for slow mornings, bedtime stories, and childhood adventures!