Refund policy

*Last Updated: August 20th, 2026*

At The Kozy Thread, we want you and your little one to absolutely love every piece you receive. If something isn't quite right, we're happy to help.

Please review the following policy before starting a return or exchange.

1. Our Return Window

We accept eligible returns within 14 days of the date your order was delivered.

To be eligible for a return, items must:

* Be unworn and unwashed
* Be in original, resalable condition
* Have all original tags attached, if applicable
* Be free from stains, odors, pet hair, makeup, detergent, or other signs of wear
* Include the original packaging when reasonably possible

For health, hygiene, and safety reasons, we cannot accept returns of items that have been worn or washed.

We reserve the right to refuse a return if item(s) does not meet the above requirements.

2. How to Start a Return

To request a return, please contact us at contact@thekozythread.com within 14 days of delivery.

Please include:

* Your order number
* The name and email address used for the order
* The item(s) you would like to return
* The reason for the return

We will provide you with instructions for completing your return.

**Please do not send items back without contacting us first. ** Returns sent without prior authorization may not be accepted.

3. Return Shipping

For returns due to a change of mind, incorrect size selection, or other customer preference, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service. The Kozy Thread is not responsible for packages that are lost or damaged while being returned to us.

If your item arrived damaged, defective, or we sent you the wrong item, The Kozy Thread will cover the reasonable cost of return shipping and will work with you to provide a replacement or refund.

4. Exchanges

We are happy to offer exchanges for eligible items, subject to availability.

If you need a different size, please contact us within 14 days of delivery.

The item being exchanged must be:

* Unworn
* Unwashed
* In original, resalable condition
* Free of stains, odors, pet hair, detergent, makeup or other signs of wear
* Returned with original tags attached, if applicable

If the requested size or item is unavailable, you may choose a refund or store credit, as applicable.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method.

Please allow *5–10 business days* for your refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for customer-initiated returns.

6. Damaged, Defective, or Incorrect Items

We want every order to arrive safely and correctly.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within *4-7 days of delivery*.

Please provide:

* Your order number
* A description of the issue
* Clear photographs of the item and, when applicable, the packaging

Do not wash or wear a damaged or defective item before contacting us.

If we determine that the issue was caused by a manufacturing defect, shipping damage, or an error on our part, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

7. Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns of items that have been:

* Worn
* Washed
* Stained
* Damaged after delivery
* Altered
* Exposed to strong odors
* Returned with excessive pet hair or other debris

We also reserve the right to designate certain items as **Final Sale**. Any final-sale item will be clearly identified as such at the time of purchase.

Final-sale items are not eligible for return or exchange unless they arrive damaged or defective.

8. Sale & Promotional Items

Items purchased during a sale or promotional event are eligible for return unless the product is specifically identified as **Final Sale**.

If an item is marked Final Sale, the product page and/or checkout will clearly indicate that it is not eligible for return or exchange.

Promotional discounts are not refundable as cash and cannot be reapplied to a replacement order unless otherwise stated.

9. Gift Returns

If you received a Kozy Thread item as a gift and would like to return it, please contact us.

Depending on the circumstances, an approved gift return may be issued as store credit rather than a refund to the original purchaser.

10. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided at checkout, The Kozy Thread is generally not responsible for packages that are lost or stolen after confirmed delivery.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building's mail area, and your local carrier.

If you still cannot locate the package, contact us and we will do our best to assist you.

11. Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of reshipping the order.

12. Order Cancellations

We are happy to attempt to accommodate cancellation requests made before an order has shipped.

Because we work to process orders promptly, we cannot guarantee that a cancellation request can be completed before shipment.

Once an order has shipped, it cannot be canceled and must instead follow our standard return policy.

13. Preorders & Delayed Orders

If a product is offered as a preorder, the expected shipping timeframe will be clearly communicated before purchase.

If we learn that an order cannot ship within the timeframe represented to you, we will provide appropriate notice and options consistent with applicable law.

For online orders, federal law generally requires sellers to have a reasonable basis for their stated shipping timeframe and provides customers with cancellation/refund rights when merchandise cannot be shipped as promised.

14. Return Abuse & Fraud

The Kozy Thread reserves the right to refuse returns or restrict future purchases when we reasonably believe our return policy is being abused, including patterns of excessive returns, fraudulent claims, intentional damage, or other misuse of the policy.

This does not limit any rights you may have under applicable law.

15. International Orders

At this time, **The Kozy Thread does not offer international shipping. **

Once international shipping becomes an option, customers may be responsible for customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not controlled by The Kozy Thread and are generally non-refundable.

International returns may be subject to additional shipping costs and requirements.

16. Contact Us

Questions about a return or exchange?

We're happy to help.

The Kozy Thread
Email: contact@thekozythread.com
Website: thekozythread.com 

Please include your order number whenever contacting us about an existing order. 

A note from The Kozy Thread:

We know that shopping for little ones isn't always predictable—especially when it comes to sizing.

If you're between sizes or unsure which sizes to choose, we're always happy to help before you place your order. Our goal is to make finding your little one's new favorite pajamas as easy as possible.

Made for slow mornings, bedtime stories, and childhood adventures!